One of the interesting things about working the graveyard shift for a bank is that you get very interesting people calling. Most calls during the day are people just wanting information as quickly as possible and then they are gone. But at night, you get the people who can’t sleep, or who have been stewing all day about fees and then those who are up at night as part of work. Some people want information and then are off the phone but you get a good bunch who want to yap with or yell at you.

Last night though, I think took the cake. So, the original reason for the call was so this customer could activate her debit card. She couldn’t remember her pin so I had to verify extra security questions. They are very specific and can’t be substituted. One of those pieces of information is the checking acct number. Now, this lady had forgotton that her debit card number is not her checking acct number, and since she only uses her card on this acct, I could understand the reason. She kept insisting that she didn’t have a checking acct number because she never wrote checks. So that was miscommunication number one. Then she wanted me to look up the last check she wrote on the acct. This really confused me and I tried to remind her that her acct number didn’t require that she write checks that she said she didn’t have. She finally explained about how she keeps records and that if I would look up the right information she could then look up her acct number from her records. By this point, she was very upset with me and I was just confused by what she was saying. But I asked her if I could put her on hold to look up the information she wanted that according to her shouldnt’ exist anyway, and after she said I could I heard her say the catholic prayer to ward off evil. This stopped me in my tracks. I had just been prayed against. I started to laugh and while I had this lady on hold I mentioned to my supervisor that this lady just prayed against me to ward off evil. Sadly the program that lets me look at check images was down and so I had to go back to this lady and regrettfully tell her I couldn’t look up the information she wanted. She then went on about how unhelpful I was, how I was obviously a miserable person and she couldn’t believe how I ever ended up in customer service. She suggested that I quit right then and there and go pray to God for help because I was so miserable and that I could stop being mean to people. She kept ranting and I generally stayed quiet so hopefully she would rant and hang up. But at one point I did have to remind her she could activate her card by just stepping into the branch and she asks, “How do you know I can even walk?”. By this point I was just done and signaled my manager to listen into the call while she continued on about how I was a terrible person. He eventually stepped in after a couple of minutes and told this lady that she was being abusive and to end the call.

I expect at some point this lady will be complaining to her branch about me. And I just have to laugh. I’ve been called all sorts of things by people unhappy about their accts. I’ve been told I’m a thief, that I”m stealing food from the mouths of children, and I’ve had people yell at the top of their lungs that I’m wrong and they will no longer talk to me. And before this call my favorite call was the little old lady who accused me of being a secret operative of Al Quida because I wouldn’t refund her overdraft fees. But being prayed against because this lady viewed me as evil just takes the cake. *chuckles*

This entry was posted on Friday, May 23rd, 2008 at 8:42 am and is filed under Humor, Life, Stupid Stuff. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.